Privacy Policy

1. Information We Collect

Personal Information:

We may collect personal information such as your name, email address, phone number, school or institution name, job title, and other details you provide when you:

• Create or manage an account on our platform
• Fill out a contact form or request information
• Interact with our customer support team

Usage Data:

We automatically collect certain information when you use our Services, including:

• Log files (e.g., IP address, browser type, device information, pages visited, timestamps)
• Cookies or similar tracking technologies (see Section 4: Cookies and Tracking Technologies)
• Analytics data related to your use of course materials, assessments, and other platform features

Student Performance and Activity:

If you use Wika for teaching or learning:

• We collect course-related data such as grades, progress reports, and quiz/test results.
• We collect engagement data on how users interact with the curriculum, including time spent on each section, completion rates, and other analytics to improve our Services.

2. How We Use Your Information

To Provide and Improve Our Services:

• Manage user accounts, deliver course content, and personalize learning paths.
• Analyze user interactions to optimize the learning experience and platform performance.

Communication:

• Respond to inquiries, send administrative or technical notices, and provide requested information.
• Deliver updates about new features, promotions, or policy changes—where permitted by law.

Analytics and Research:

• Monitor and analyze trends, usage, and activities to improve our platform's functionality and user experience.
• Evaluate the effectiveness of our AI-driven tools and continuously refine them.

Compliance with Legal Obligations:

• Enforce our Terms of Service and other legal agreements.
• Respond to valid legal requests, such as subpoenas or court orders.

3. Sharing and Disclosure of Information

With Service Providers:

We engage third-party companies or individuals to perform functions on our behalf (e.g., hosting, analytics, payment processing). These providers have access to your personal information only to the extent necessary to perform tasks for us and are obligated not to disclose or use it for other purposes.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs.

Legal Requirements:

We may disclose your information to comply with a legal obligation, protect our rights or property, and/or protect the safety of our users or the public.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember user preferences and settings
• Track usage patterns and user navigation
• Analyze and improve platform functionality

You can control the use of cookies at the browser level. If you reject or delete cookies, some features of our Services may not function properly.

5. Data Security

We implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. This includes:

• Secure servers and encrypted connections (SSL/TLS)
• Regular vulnerability assessments and monitoring
• Limited access to personal information for authorized personnel only

However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once the retention period expires, we will securely delete or anonymize your information.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, or country. We take steps to ensure that appropriate safeguards are in place to protect your data, aligning with legal requirements.

8. Children's Privacy

Our Services are generally intended for adult learners, educational institutions, and instructors. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us so we can take steps to remove that information.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Restrict or object to our processing of your data
• Withdraw consent at any time (where we rely on your consent)

To exercise these rights or make any other inquiries, please contact us at the email address provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Last Updated" date. If changes are significant, we may provide a more prominent notice or seek your consent where required by law.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.